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Terms of Service for GigFinds

Last Updated: 2026

Welcome to GigFinds ("we," "us," "our"). These Terms of Service ("Terms") govern your access to and use of our platform, https://gigfinds.com/ (the "Platform"). By accessing or using the Platform, you agree to be legally bound by these Terms.

1. Platform Role (Technology Marketplace Only)

GigFinds operates as a software directory and marketplace connecting individuals or businesses ("Clients") with independent service providers and freelancers ("Professionals").

IMPORTANT DISCLAIMER: GigFinds is a Venue Only. We are not an employer, employment agency, labor contractor, or healthcare provider. We do not directly employ, endorse, or guarantee the work, safety, or legal credentials of any Professional listed. Clients and Professionals enter into service contracts strictly between themselves.

2. Healthcare & Home Care Services Disclaimer

For categories involving home nursing, physiotherapy, caregiving, or physical wellness:

  • GigFinds provides standard directory listing technology and is not a medical facility, clinic, or licensed healthcare institution.
  • Professionals providing health or physical services act as independent contractors and are solely responsible for maintaining valid individual professional licenses (e.g., Nursing Council of Kenya retention certificates).
  • Emergency Warning: GigFinds is not designed for medical emergencies. In case of acute medical emergencies, immediately contact emergency services or visit the nearest hospital.

3. Two Ways to Transact: Direct vs. Escrow Vault

GigFinds offers two transaction channels for connecting with professionals:

A. Direct Off-Platform Contacts (Free Channel)

Professional phone numbers are visible on public profiles to facilitate direct call or WhatsApp inquiry. If users choose to negotiate and pay off-platform directly, GigFinds assumes ZERO liability for non-payment, poor quality of work, safety incidents, or financial fraud. Off-platform transactions receive no platform dispute support.

B. Escrow Protected Orders (Recommended Platform Vault)

Clients and Professionals may choose to handle job offers through the official GigFinds Escrow system:

  • Client Protection Fee: Clients pay a 5% platform escrow fee upon funding a project contract.
  • Professional Service Commission: A 5% service fee is deducted from the Professional’s payout upon successful contract release.
  • Fund Safeguarding: Contract balances remain held in our Paystack-backed vault until work is marked complete by the pro and verified by the client, or submitted for dispute review.

4. Professional Verification Subscriptions (KSh 250 / Month)

Professionals may subscribe to our Verification Badge for KSh 250 per month. This fee grants directory verification badges, higher ranking on category search pages, and expanded portfolio image allowances. This fee covers immediate digital directory features and is strictly non-refundable regardless of job volume secured.

5. Dispute Resolution & Escrow Refunds

If an escrow-funded gig encounters a dispute, either party may trigger a review from their dashboard:

  • GigFinds management investigates written agreements, chat logs, time stamps, and project output.
  • If the Professional is found at fault (non-delivery or uncorrected defect), funds are refunded to the Client.
  • If the Client is found at fault (unreasonable refusal to release funds after work meets agreed parameters), funds are released to the Professional.
  • Decisions rendered by GigFinds escrow arbitration are final regarding platform vault disbursement.

6. Limitation of Liability

To the maximum extent permitted under Kenyan law, GigFinds (including its directors, employees, and software developers) shall not be liable for:

  • Any physical damage, personal injury, theft, or property loss occurring during home visits or service engagements.
  • Financial losses or unpaid balances resulting from direct off-platform transactions.
  • Inaccuracies in bios, credentials, or photos uploaded by third-party Professionals.
  • Indirect, incidental, or consequential damages resulting from platform downtime or communication issues.

Our total liability for any claim shall not exceed the total fees paid by you to GigFinds in the 12 months preceding the claim, or KSh 5,000, whichever is lower.

7. User Conduct & Acceptable Use

Users agree not to post fraudulent profiles, impersonate licensed professionals, scrape platform data, or engage in unlawful activities. Violations will result in immediate profile ban without refund.

8. Governing Law

These Terms are governed by the laws of the Republic of Kenya. Any legal matters shall be submitted to the competent courts located in Nairobi, Kenya.

9. Contact Us

For legal inquiries or platform policy clarification, email us at legal@gigfinds.com.