Privacy Policy for GigFinds

Last Updated: 2026

GigFinds ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, https://gigfinds.com/ (the "Platform"), in compliance with the Kenya Data Protection Act, 2019 (DPA).

1. Information We Collect

We collect personal and transactional information that you provide directly to us when using the Platform:

• For Professionals: We collect your full name, email address, phone number, location, professional category, bio, profile photo, rate structure, National ID photos (front & back for verification), and optional professional license credentials (e.g., NCK retention certificates for health workers).
• For Clients: We collect your account details, project notes, communication history, and transaction records when using our optional Escrow service.
• Public Contact Display: Professional phone numbers are publicly displayed on profile pages to allow direct client inquiries (call or WhatsApp).
• Automated & Payment Data: We collect IP addresses, browser specs, device details via cookies, and Paystack/M-Pesa payment references to process verification fees and escrow deposits.

2. How We Use Your Information

We process your data strictly under valid legal grounds and legitimate platform operations:

• Platform Visibility: To publish your public directory profile so clients can find and contact you.
• Identity & License Verification: To review uploaded National ID documents and issue KSh 250/month verification badges.
• Escrow Vault Processing: To track, hold, and disburse gig contract balances funded through our secure Escrow system.
• Dispute Resolution: To review chat records, project briefs, and evidence during escrow dispute investigations.
• System Communications: To dispatch password reset emails, transaction alerts, and service notifications via support@gigfinds.com.

We do not sell, rent, or lease your private contact information or ID documents to third-party advertisers.

3. How We Share Your Information

• Public Users & Clients: Your profile details (Name, Photo, Bio, Location, Service Rates, and Phone Number) are visible publicly.
• Payment & Infrastructure Gateways: Necessary transaction data is transmitted securely to payment gateways (such as Paystack and M-Pesa) to process payments and escrow transactions.
• Legal Requirements: We may disclose information if required by court subpoenas, Kenyan law enforcement, or the Office of the Data Protection Commissioner (ODPC).

4. Direct Dealings & Public Phone Numbers

Because contact phone numbers are publicly visible on professional profiles, users may choose to contact each other directly off-platform. Information disclosed during direct off-platform calls, WhatsApp messages, or offline meetings is shared entirely at your own discretion and falls outside our escrow protection environment.

5. Data Retention & Security

Verification documents (National IDs) are stored in secure cloud storage accessible only by safety admins. We maintain technical security measures to protect account credentials. However, no internet transmission is completely risk-free, and users are encouraged to maintain password security.

6. Your Data Protection Rights (Kenya DPA)

Under the Data Protection Act, 2019, you have the right to request access to your data, request corrections via your "My Profile" dashboard, or request account deletion by emailing privacy@gigfinds.com.

You also reserve the right to lodge inquiries with the Office of the Data Protection Commissioner (ODPC) of Kenya.

7. Contact Us

For privacy questions or data requests, contact our compliance desk at privacy@gigfinds.com.