Refund & Dispute Policy

Last Updated: 2026

This policy details the refund regulations governing Professional Verification Subscriptions, optional Escrow Contract Payments, and dispute resolutions on GigFinds.

1. Professional Verification Subscription Fee (KSh 250 / month)

The KSh 250 monthly Verification Badge fee paid by Professionals is strictly non-refundable.

This fee covers profile badge activation, ID document verification review, elevated directory ranking, and enhanced portfolio features rendered upon payment. Fees will not be refunded for lack of client inquiries, account suspension due to policy violations, or early profile deactivation.

2. Direct Off-Platform Dealings (No Refund Coverage)

Because professional phone numbers are publicly visible, users may choose to coordinate and pay directly outside GigFinds. GigFinds does not handle, mediate, or refund any cash, M-Pesa, or direct bank payments made outside our official Escrow system. Direct off-platform transactions are conducted entirely at the users' own risk.

3. Escrow Protected Gig Refunds & Dispute Resolution

When users choose to hire through our official **Escrow Vault**, payments are held securely until the project is confirmed complete or enters official dispute mediation.

How Escrow Disputes & Refunds Work:

Either the Client or the Professional may open a dispute ticket from their dashboard if project terms are breached during an active contract.

• Investigation Process: The GigFinds dispute desk conducts an independent review evaluating the written job scope, chat logs, proof of work submitted, and time logs.
• Finding in Client’s Favor (Professional at Fault): If the Professional fails to perform the agreed work, abandons the contract, or delivers severe uncorrected defects, 100% of the gig principal held in escrow is refunded to the Client.
• Finding in Professional’s Favor (Client at Fault): If the Professional completes the work according to agreed parameters, but the Client unreasonably refuses to release funds or attempts unfair cancellation, the escrow balance is released directly to the Professional's withdrawable wallet.
• Partial Delivery or Mutual Fault: In cases where partial work was delivered or parameters were ambiguous, GigFinds management may award a proportional split (e.g., 50% refund to client, 50% payout to professional) based on work completed.

4. Platform Commission Non-Refundability

Escrow processing protection fees (5% charged to client upon funding and 5% platform commission deducted upon pro payout) cover payment gateway charges and administrative mediation. When a full contract refund is issued to a client due to pro default, escrow protection processing fees may be retained or refunded at management discretion based on gateway provider charges.

5. Contact Us

To submit dispute evidence or inquire about contract refunds, reach out to support@gigfinds.com.